We aim to dispatch all orders as quickly as possible. Our dispatch days are Monday, Tuesday, Wednesday and Thursday. This can vary at certain times of the year.
During times of extremelt hot weather, we we will delay dispatch of your order and notify you by email when it will be dispatched. In warmer weather we use packaging methods to ensure your chocolates arrives in premium condition. If there is a problem with your order please contact us on (07) 5442 9562 or email [email protected]
Please check your postcode on Australia Post guidelines for expected delivery times, click here.
|Order Received By||Order Dispatched||Average Transit Delivery Time from Dispatch|
|Metro & regional centres||Regional & rural|
|Monday 2pm||Next business day||1 day||2 days|
|Tuesday 2pm||Next business day||1 day||2 days|
|Wednesday 2pm||Next business day||1 day||2 days|
|Thursday||Monday||1 day||2 days|
|Friday||Monday||1 day||2 days|
|Saturday||Monday||1 day||2 days|
|Sunday||Monday||1 day||2 days|
We use the Express Post service of Australia Post for all deliveries. We currently only deliver to addresses within Australia and will not deliver to Australia Post parcel lockers due to the increased likelihood of exposure to higher temperatures. We have also chosen not to dispatch on Fridays to avoid increasing the time your order may be in transit and exposed to extremes in temperature. For this same reason we reserve the right to hold your order in our temperature controlled facility if we have concerns about the weather causing damage to your order.
When there are no specific delivery instructions given, Australia Post will be instructed to return your order to the nearest post office or depot to collect if no one is present to receive the delivery. Please be aware that Australia Post or their representatives make the final decision in these cases and we cannot guarantee product will not be left unattended at the given delivery address. Please make sure you arrange a delivery location where someone will be available to receive your order.
During Christmas and Easter, our busiest times of year, the standard dispatch times listed above may be altered. Christmas in particular can coincide with warmer weather. Please consider ordering early to ensure that you receive your order before your desired date.
Our shipping cost includes postage and handling. The cost is $16 per order. Free delivery over $100.
You may purchase products for delivery within Australia via the telephone. Please call (07) 5442 9562.